Privacy Policy

1. Introduction

LabKinetiq ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://labkinetiq.com, contact us, or use our laboratory software products and professional services.

This policy applies to visitors of our website, prospective customers, and users of our products including KinetiqFax, Kinetiq Portal, Kinetiq Hub, and KinetiqDrive.

2. Information We Collect

We may collect information you voluntarily provide, such as your name, email address, phone number, organization name, job title, and messages submitted through our contact forms or email correspondence.

We may automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages viewed, referring URLs, and approximate location derived from IP address. This data is collected through cookies, log files, and similar technologies.

If you become a customer, we may collect additional business and account information necessary to provide our software and services, including integration details, user account data, and support communications.

3. How We Use Your Information

We use collected information to respond to inquiries, provide demos and quotes, deliver our products and services, improve our website and offerings, communicate with you about updates or support, comply with legal obligations, and protect against fraud or misuse.

We do not sell your personal information to third parties.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences (such as theme settings stored locally in your browser), and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

5. How We Share Information

We may share information with trusted service providers who assist us in operating our website, hosting infrastructure, email delivery, analytics, or customer support — subject to confidentiality obligations.

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of LabKinetiq, our customers, or others.

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our laboratory software products are designed with security in mind, including secure authentication, encrypted communications where applicable, and access controls. Specific security practices vary by product and deployment.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Website inquiry data is typically retained for a reasonable period to support sales and customer communications unless you request deletion.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing activities.

You may opt out of marketing communications at any time by contacting us. You may also request access to or deletion of information you have provided by emailing us at the address below.

9. Children's Privacy

Our website and services are directed at businesses and healthcare professionals. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at info@labkinetiq.com.